STORE POLICY
Customer Care
1. Introduction
At Estiloco, we are committed to providing excellent customer care services in full compliance with European standards and regulations. Our goal is to ensure a positive and hassle-free shopping experience for all our customers.
2. Customer Service Standards
We adhere to the following customer service standards in accordance with European requirements:
2.1 Responsiveness
We guarantee a prompt response to all customer inquiries, complaints, and requests. Our customer support team is available during business hours to assist you with any concerns.
2.2 Transparency
We are committed to providing clear and accurate information about our products, pricing, shipping, and return policies. We ensure that all product descriptions are truthful and complete.
2.3 Data Protection
We respect your privacy and comply with European data protection regulations. Your personal information is handled securely, and we seek your explicit consent when necessary.
3. Handling Complaints
If you have any complaints or concerns about our products or services, please contact our customer support team. We will acknowledge your complaint promptly and provide a resolution within a reasonable timeframe, as required by European consumer protection laws.
4. Returns and Refunds
Our return and refund policy complies with European Union regulations. You have the right to withdraw from your purchase within 30 days. We offer full refunds and will process them within 7 days after receiving the returned items.
5. Accessibility
We strive to make our website and customer support accessible to all individuals, including those with disabilities. If you encounter any accessibility issues, please let us know, and we will make every effort to accommodate your needs.
6. Continuous Improvement
We are committed to continuously improving our customer care services. Your feedback is invaluable in helping us enhance our processes and meet European customer service requirements.
Estiloco values your trust and is dedicated to delivering the highest level of customer care in line with European regulations. Thank you for choosing Estiloco for your shopping needs.
Privacy & Safety
Last updated: September 1, 2023
1. Introduction
Estiloco ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal data when you visit our website (the "Website") or use our services. We comply with the General Data Protection Regulation (GDPR) and other relevant European data protection laws. By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address, and phone number.
- Account Information: Usernames, passwords, and other authentication information.
- Payment Information: Credit card details, billing information, and payment history.
- Communication Data: Information from your interactions with us, including emails, chats, or other correspondence.
- Transaction Data: Details about your purchases, order history, and other transactions.
- Technical Data: Information about your device and how you use our Website, including IP address, browser type, and operating system.
- Usage Data: Information about how you navigate and use our Website.
- Location Data: Your approximate location based on your IP address or other technologies with your consent.
2.2. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. For more information, please refer to our Cookie Policy.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and improve our services.
- To process and fulfill orders and requests.
- To communicate with you, respond to your inquiries, and provide customer support.
- To send you promotional materials, offers, and newsletters (only with your consent).
- To analyze and monitor usage patterns and trends.
- To protect our Website and users from fraud or other malicious activities.
- To comply with legal obligations.
4. Legal Basis for Processing
We will only process your personal information when we have a legal basis for doing so, which may include:
- Your consent (where applicable).
- The performance of a contract with you.
- Compliance with a legal obligation.
- Legitimate interests pursued by us or a third party.
5. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party companies and individuals we engage to provide services on our behalf.
- Payment Processors: To facilitate payments for your orders.
- Legal and Regulatory Authorities: To comply with legal obligations or respond to legal requests.
- Business Partners: With your consent, for marketing or promotional purposes.
- Affiliates: Subsidiaries or affiliated companies for internal business purposes.
- Successors: In the event of a merger, acquisition, or sale of all or a portion of our assets.
6. International Data Transfers
Your personal information may be transferred to, and processed in, countries outside the European Economic Area (EEA) where data protection laws may be different. We will take appropriate measures to ensure the security of your data during such transfers, including entering into data transfer agreements with recipients as necessary.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.
8. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You also have the right to object to processing and to data portability. To exercise your rights, please contact us using the information provided in Section 11.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Estiloco full company name
[Company Address]
Email: [Company Email]
Phone: [Company Phone]
We take data privacy seriously and will make every effort to address your concerns promptly and professionally.
Wholesale Inquiries
At Estiloco, we welcome wholesale inquiries from businesses and retailers interested in partnering with us. We offer a wide range of high-quality products that are perfect for resale and distribution.
Our Wholesale Program
If you are interested in becoming a wholesale partner with Estiloco, please contact our dedicated Wholesale Team by emailing [wholesale@estiloco.com](mailto:wholesale@estiloco.com). Our team will be happy to assist you with any inquiries you may have regarding wholesale pricing, product availability, and partnership details.
Why Choose Estiloco Wholesale?
- High-Quality Products: Estiloco is known for its premium products that meet the highest quality standards.
- Competitive Pricing: Our wholesale pricing ensures that you can achieve a healthy profit margin.
- Wide Product Range: We offer a diverse range of products, including [list the types of products you offer].
- Exceptional Customer Support: Our team is committed to providing excellent customer service to our wholesale partners.
Join us in bringing Estiloco's exceptional products to a broader audience. We look forward to establishing a successful partnership with you.
For wholesale inquiries, please contact us at [wholesale@estiloco.com](mailto:wholesale@estiloco.com).
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments