SHIPPING & RETURNS
Shipping Policy
At Estiloco, we take pride in providing a seamless and reliable shipping experience to our valued customers. Please familiarize yourself with our shipping policy to ensure a smooth ordering process.
1. Shipping Locations
Estiloco offers shipping services to customers across multiple locations worldwide. However, there may be certain regions where we are unable to deliver due to import/export restrictions and regulatory requirements. If you encounter any issues while trying to place an order from a specific location, please don't hesitate to contact our dedicated customer support team. We are committed to assisting you to the best of our abilities.
2. Shipping Methods
To ensure the safe and efficient delivery of your orders, Estiloco utilizes trusted international shipping carriers. During the checkout process, you will have the opportunity to select from a range of shipping methods that suit your preferences and delivery requirements. We aim to provide flexibility and choice to enhance your shopping experience.
3. Shipping Timeframes
The shipping times for your orders may vary depending on the destination country and the selected shipping method. Estimated delivery times will be clearly provided during the checkout process. It's important to note that international shipments may require additional time for customs clearance and other import/export procedures.
4. Shipping Costs
Estiloco calculates shipping costs for international orders based on factors such as the destination country, package weight, and chosen shipping method. These shipping charges will be transparently displayed during the checkout process, allowing you to review and confirm costs before finalizing your purchase.
5. Customs Duties and Taxes
International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs paid to Estiloco. Customs regulations can vary significantly between countries, so we recommend contacting your local customs office for detailed information regarding potential charges.
6. Order Tracking
As soon as your order is dispatched, Estiloco will provide you with a tracking number, enabling you to monitor the status of your shipment. You will receive tracking information via the email address provided during the checkout process.
7. Address Accuracy
To ensure successful delivery, please provide accurate and complete shipping information, including the recipient's name, address, and contact details. Estiloco cannot be held responsible for delays or non-delivery resulting from inaccurate or incomplete address information.
8. Order Processing Time
Estiloco typically processes orders within 1-3 business days from the date of purchase. Once your order is processed, it will be promptly dispatched for shipping.
9. Shipping Delays
While Estiloco endeavors to deliver orders promptly, international shipping may occasionally experience unforeseen delays, including customs inspections and transportation disruptions. If you encounter a significant delay in receiving your order, please reach out to our dedicated customer support team. We will investigate the issue and provide you with the necessary assistance.
10. Delivery Confirmation
Once your order is successfully delivered to the provided shipping address, Estiloco considers the shipment as completed. If you have any concerns regarding the delivery status, kindly contact our customer support team within 30 days of the estimated delivery date.
Estiloco is committed to offering a seamless and enjoyable shopping experience to customers worldwide. Should you have any further inquiries or require assistance with your international order, please do not hesitate to get in touch with us. We appreciate your choice of Estiloco and eagerly look forward to serving you across the globe!
Return & Exchange Policy
1. Returns
At Estiloco, we are committed to providing our European customers with a seamless shopping experience. To ensure your satisfaction, we adhere to European Union consumer protection laws regarding returns and refunds.
1.1 Right of Withdrawal
You have the right to withdraw from your purchase within 30 days of receiving your order without providing any reason. During this withdrawal period, you may return the purchased item(s) for a full refund, including the standard shipping costs.
1.2 Return Process
To initiate a return, please contact our customer support team within the 30 day withdrawal period. They will guide you through the return process, provide you with a return authorization, and explain the next steps.
1.3 Condition of the Returned Item
To be eligible for a full refund, the item(s) must be returned in their original condition, unused, and in their original packaging.
1.4 Refund Timeframe
Upon receiving your returned item(s) and confirming their eligibility, we will process your refund within 7 days. The refund will be issued using the same payment method you used for the initial purchase.
2. Exceptions
Please note that certain items, such as personalized or perishable goods, are not eligible for returns or refunds unless they are damaged or defective upon receipt.
3. Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact our customer support team. We are here to ensure that your shopping experience with Estiloco is in compliance with European consumer protection laws and meets your expectations.
Estiloco values your trust and strives to provide you with quality products and excellent customer service. Thank you for choosing Estiloco for your shopping needs.